Cancellation Policy

  • Customers can cancel their order within 2 hours of placing it by emailing help@11zeros.com with the subject line "Cancel - order no."
  • Fixed 3% of order value will be deducted as payment gateway charges if customer choose to get refund in there source account.
  • Refund amount will be credited to the 11zeros wallet or source account.
  • Refund processing time is 24 to 48 hours, and it may take up to 7 business days to reflect in the customer's bank account.

Cancellation of Shipped Orders:

  • If the customer requests to cancel the product after shipping, 25% of the order value will be deducted, and the remaining value will be credited to the 11zeros wallet or source account.
  • The deduction covers material, labor charges, and packaging expenses incurred by the company.

International Orders:

  • Full refund can be processed to the 11zeros wallet or source account if international orders are canceled within 2 hours.
  • If the cancellation is requested after 2 hours or if the order is shipped, only 50% of the order value can be refunded. Shipping charges are non-refundable for cancellations made after 2 hours or shipped orders.