Shipping Policy

How long will it take for my order to be delivered?

Domestic orders are typically delivered in 4-6 business days, but delivery times may be influenced by external or internal factors and are subject to change.

What is the price for the shipping?

We offer two shipping options: prepaid and COD (Cash on Delivery). For prepaid shipping, the minimum order value is Rs. 499. Orders below this value will incur a shipping charge of Rs. 49. For COD shipping, there is a delivery charge of Rs. 99.

What if my order doesn’t get delivered?

Our courier partner will make three delivery attempts. If the product cannot be delivered, a refund will be credited to your 11zeros wallet. You can redeem this refund on your next order with us.

*If by any chance if the courier person fails to attempt delivery within 10 working days due to operational issue from courier company side, we will either issue a full refund of the product OR will reship the new item (Same Product) from our warehouse again as per the customers requirement.

Is COD advance payment (Partial COD) refundable?

Please note that advance payments for COD orders or any partial payments made are non-refundable under any circumstances.